At Vanguard Studio, every product is custom-made to order specifically for you. Because our items are printed on demand post-purchase, each piece is produced individually and cannot be restocked or resold.

We are dedicated to providing high-quality products and excellent customer service. Please review this policy carefully before finalising your order.

1. Print-on-Demand Products

Because all products are custom-manufactured upon order validation, we do not accept returns, exchanges, or refunds for:

  • Change of mind or personal preference/buyer’s remorse after delivery.
  • Incorrect size or colour selected by the customer (please consult the official sizing charts linked on our product pages before ordering).
  • Incorrect shipping address was provided during checkout.
  • Minor variations in colour, placement, or saturation resulting from digital screen variations, photography lighting, or standard printing techniques.

Please thoroughly verify product descriptions, sizing charts, and order details before completing your purchase.

2. Eligible Requests for Refunds or Replacements

We will gladly issue a replacement or refund under the following conditions:

  • The product arrives damaged or contains a manufacturing/structural defect.
  • The print quality is significantly flawed (e.g., heavily blurred or misprinted).
  • An incorrect item or an entirely wrong size variant was delivered.
  • The received item is substantially different from what was ordered.

3. Reporting an Issue

If you receive a damaged, defective, incorrect, or misprinted item, please report it to us within 48 hours of delivery.

To expedite your claim with our manufacturing and quality assurance teams, please email us with:

  1. Your order number.
  2. A clear description of the issue.
  3. High-resolution photographs of the product defect.
  4. Photographs of the outer packaging and the shipping label.

Note: In accordance with our manufacturing partner protocols, claims submitted without clear photographic evidence of both the product defect and the original packaging cannot be processed.

4. Review and Resolution

Once your claim is received, our team will evaluate the documentation provided. Approved claims will be resolved through one of the following remedies, depending on the nature and validation of the issue:

  • A replacement product shipped at no additional cost.
  • Store credit.
  • A partial or full refund.

5. Refund Processing

Approved refunds will be credited back to your original payment method. Reflections typically take 5–10 business days to appear on your statement, depending on your bank or payment gateway provider.

6. Payment Policy

Vanguard Studio operates on a prepaid-only model. Payment must be fully captured and verified before an order enters production. Orders will not be processed, printed, packaged, or shipped until payment is complete. We do not offer Cash on Delivery (COD).

7. Order Cancellations & Modifications

Because production begins shortly after an order is placed, cancellation or modification requests can only be considered before printing begins. Once an item enters our automated printing stream, it can no longer be cancelled, modified, or refunded.

If you notice a mistake, please contact us immediately. While we will make every effort to stop the process, cancellation cannot be guaranteed once production infrastructure has been engaged.

8. Exchanges

We do not offer standard exchanges for alternative sizes, colours, or designs. Exchanges are strictly reserved for instances where a product is physically defective, damaged, or incorrectly fulfilled by our studio.

9. Return Shipping & Unauthorised Returns

In most approved cases, you will not be required to mail the damaged or defective item back to us before a resolution is provided.

If a physical return is deemed necessary, we will issue explicit instructions and a designated return address. Do not send packages back to our printing facility or corporate address without prior written approval. Unauthorised returns will not be accepted, and Vanguard Studio is not responsible for associated shipping costs or obligated to issue a refund for unapproved packages.

10. Lost or Delayed Shipments

If your tracking status indicates an unusual delay or suggests the package may be lost in transit, please reach out to us. We will work directly with our courier partners and fulfilment networks to investigate the logistics issue and provide a fair resolution.

11. Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact Vanguard Studio:

  • Email: hello@vanguardstudio.in
  • Website: www.vanguardstudio.in

Why This Matters

Because every product is printed specifically for you, traditional retail return models are not viable for print-on-demand operations. This policy allows us to maintain fair pricing, reduce environmental waste, and continue providing meaningful, Christ-centred gifts and home décor—while ensuring you are fully protected if an item arrives damaged, defective, or incorrect.

Faith. Purpose. Impact.